Customer Testimonials
Hi Adam,
I just wanted to follow up to let you know how my experience went this time around. I made my appt w/Sean Morris on Thursday (for Sat @ 10:30am) when I did not hear back from you. I explained you authorized a free interior/exterior detail for my car, wanted the traction control to be looked at and also have my recall for my clamp looked at when I bring in my car. When I arrived at TOK on Sat. around 10:20am, I was greeted and I told the person that I made my appt w/Sean and he came out. He was very courteous and had the information in the computer that I already set up prior and a loaner was ready for me. He gave me a phone call around 2:30pm to let me know the status and to bring the loaner back between 4:30-:00pm and my car should be ready by then. I arrived at 4:45pm and my car was ready. This was a much better experience and my detail looks great! Thank you so much. I really appreciate it.
P.S. You can read this to your staff also.
Sincerely,
Linda
Gentlemen,
Just wanted to let you know what a great asset you have in Tommy Pan. Buying a car is not my idea of fun, but we had a great experience working with Tommy. He was knowledgeable, fair and courteous. He was sensitive to our needs and did everything he could to make the experience as painless as possible. He even bought us dinner when the process took longer than expected.
I hope you give him a nice bonus for his effort. I will definitely recommend him to friends who are in the market for a car.
Sincerely,
Alan and Debby Doman
959 8th Ave S.
Edmonds, WA
Purchased a 2010 Camry XLE on July 10, 2010.
Jim Roes
General Manager
Toyota of Kirkland
Mr. Roes,
On Monday I entered your lot and was helped by Peter Hubris. He was friendly and polite and intelligent. We test drove the Solara convertible and then he had me look at some others you had available. Always with a positive attitude. I am very ill and have diabetes and at one point I got very low, he noticed and turned around behind his desk and handed me a delicious sandwich. Thank you Peter.
After completing the deal I was given to Stuart Turck who also was incredible, friendly and knowledgeable. He wrote up the deal that we will complete soon.
You have a great couple of guys and I greatly appreciate it. This dealership is like nothing I have ever experienced.
Kevin,
I’ve never taken the time to send anyone a follow-up email after an appointment before, but you deserve recognition… Over a month ago, I came in to the service area last minute as my head light had gone out and I was about to take a trip. I normally just drop my car off, but I was really in the mood to learn, and when I asked if you would show me how to change it myself, you were not only accommodating, but extremely nice to point out all the tips and tricks to replacing my head light bulb It’s not as scary as I thought J. Anyways, I’ve always had a great experience with your service team, but your helpful attitude, patience and extra efforts not only made my day, but confirms why I love being a Toyota customer. Thank you Kevin, I look forward to seeing you again on my next visit (although I promise not to make you show me how to change my oil… that’s too dirty!).
Kind Regards,
Shannon
To whom it may concern,
On 6/01/2010 I brought my Toyota Camry In for maintenance. I was very impressed with the gentleman working with me, he made me feel like his only customer that day. Thank you for your courtesy Robbie Payton. Toyota is fortunate to have such a great employee.
Sincerely
Doris
We wanted to let you know we just got home from a wonderful week in Hawaii. We
so appreciated this unexpected gift from Toyota!! Our flights were both on-time
and comfortable which always makes traveling better. Our accommodations at the
Marriott were pretty amazing as you can see from the attached picture. We took a
12 hour tour of The Big Island and heard about their history and saw so many
amazing sights!! We had a fantastic time!!!
Thank you again for this beautiful gift.
Don & Kathy
Hi Jim and Tpho,
My husband Andrew and I just purchased a 2011 Sienna from Dave O'Hara and Johnny
N. yesterday. Since Johnny was the primary sales person who saw us first, I
believe the survey we will be getting is to review him. Since we won't get the
opportunity to provide feedback on Dave as well, we wanted to email you to let
you know what a positive experience Dave made purchasing the car.
Dave has a great attitude, was available to answer as many questions as we had,
is very knowledgeable about the car and wasn't too pushy. Most importantly, he
has a great sense of humor so he made the car shopping experience fun for us. He
understood what we were looking for and ensured that we went home at the end of
the day with exactly the car we needed.
A big thanks to Dave and Johnny!
Best Regards,
Letty Cherry
Oscar,
This is a note of appreciation for your help in getting my wife's Avalon
repaired and back on the road. This note is way over due. I have not forgotten
your valued assistance.
February of this year, my wife Jan's Avalon developed a serious oil leak. At the
time Jan was in a hospital in Tukwila where she was being weaned off of a
ventilator. The car had been driven to the hospital in Tukwila. It was whilte it
was parked in the parking lot of the hospital that we noticed oil had formed a
small lake under the car. We realized driving the car any further would
jeopardize damagine the engine.
I called Toyota of Kirkland to have the car moved from Tukwila to Kirkland. You
responded to my call for help. I really appreciate your help in contacting the
towing company and arranging for the car to be picked up. You took care of
everything; I just needed to provide the driver with the location of the
hospital.
After the car was delivered, you met me and I turned the keys over to you, you
took care of everything - until the car was repaired and ready for pickup. You
provided periodic updates as to the condition of the repair. You let me know of
the problems that were discovered after the engine was torn down. You provided
estimated completion dates, which had to slide, after additional problems were
discovered. You went out of your way to keep me informed of the progress. That
was very much apprecialted
My wife has had her Avalon serviced at many Toyota dealerships. When we learned
of the oil leak, she would not let me take her car to any other dealership, or
business, but Toyota of Kirkland. She has had her car serviced there for several
years before this problem. She trusted the mechanics and personnel at Toyota of
Kirkland to take excellent care of her car. She was right - you took good care
of us.
When everything on the Avalon was working, you contacted me to come and pick up
the car. When you met me in the waiting room, you took a copy of the receipt for
the towing. You had mentioned before that you might be able to provide
reimbursement of half of the cost of towing. You were able to refund the total
cost of the towing. Amazing service.
I love, love, LOVE my RAV4 and we found that Martin Ciucci was such a pleasure
to work with. Totally didn't seem like a car salesman...thank GOD! I hate the
whole car shopping process, and other than the hour or so wait to see the
finance guy on a Friday night, the ordeal wasn't bad.
Dear Manager,
I recently purchased a 2010 Prius from your dealership and was told I would be
receiving a survey. Either I deleted it in email or somehow lost it because I
don't recall getting it. In lieu of the survey, I wanted to write a letter to
let you know I had a very good experience with purchasing my Prius.
First of all, buying a car is NOT one of my favorite things to do. Secondly, I
bought my other Toyotas from Michaels Toyota in Bellevue. When Dorn Sprague
moved to your dealership, we moved with him. He has always given us such
excellent service, that we chose to follow him.
Dorn referred me to Martin Ciucci to purchase a 2010 Prius. That was about last
spring. Martin was very patient with me and stayed in contact when he thought
there was a car in that either I might want or just to see colors. Yes, color
was my issue and Martin was great about that.
I finally purchased my 2010 Prius on September 24th and am very happy with it.
Margin was excellent about making my car-buying experience as 'painless' as
possible, which I really appreciated. Years ago when I was purchasing Toyotas, I
was turned off by your dealership because of the sales people being very pushy
so I never went back. Now having experienced this latest purchase, I will
continue to buy my Toyotas from T of K. I wanted you to know you have two very
valuable employees.
Best regards,
Linda Hussey
Dear Mr. Roes,
I am writing this letter in appreciation of the service and advice I received
from Jim Dawson. I was in the midst of researching a new vehicle (FJ Cruiser)
and found Mr. Dawson on the internet. Even though I am out of the state I called
him for advice. Every time I spoke with him he was polite and extremely
knowledgeable. He gave me frank and polite answers to my questions and did not
pull any punches. Mr. Dawson went so far as to speak with me on his cell phone
after he left work. I spent ten years in retail sales management and I would
have been proud to have Mr. Dawson as my employee. Because of your employee, I
made a decision to purchase a Toyota vehicle (FJ Cruiser). Without his advice
and open nature I most likely would have not made the purchase. If I was to live
in Washington, anywhere in Washington, I would not hesitate to purchase from
your dealership. I have lots of family in Washington and will be going out of my
way to recommend your dealership to them.
With appreciation,
Jeremiah Prescott
Dear Mr. Roes,
I am told that you are the manager at Toyota of Kirkland, and I wanted to write
to you to tell you about a wonderful employee that you have.
My husband and I bought a new, 2009 Toyota Highlander from your dealership at
the end of August, 2009. We were very pleased with Ian Southall, the salesman
who helped us. Ian was truly a joy to work with!
My husband had heard good things about your business from several people,
including his bus-buddy and several co-workers. And we had already had a
horrible car-shopping experience at Chevy, so we decided to give T.O.K a try.
Right off the bat, our experience with your dealership was
night-and-day-different from any other dealership! Ian Southall was the first
person to greet us. He came out almost immediately to say hello, but there was
something very different about him... He was very laid-back. We both liked that!
(Especially after our horrid experience at Chevy only the day before.)
I was very up-front with Ian, and told him, (probably a little too defensively),
that we were just looking; that I was not going to buy a car today; that while I
planned to purchase fairly soon, I was not going to rush into anything.
Ian was simply wonderful! He was very easy-going and made both me and my husband
feel welcome to take our time just looking around. He asked if we had any
questions; he asked what kind of vehicles we had seen before; he asked what kind
of features we were hoping to get in a new vehicle; he asked what kind of things
disappointed us about our current vehicle; he asked how we planned to primarily
use the new vehicle - as a commuter car? Or perhaps a family vehicle, etc.
Ian really LISTENED to all of our answers. He asked the right kind of questions
to glean information about which kind of vehicle might be right for us. Ian
showed us several different models, but right away, we narrowed our choices down
to two: the Sequoia, and the Highlander.
And though we came back to your dealership several more times to look, (once, we
even brought our luggage and kids with us, just to see if they would all fit!),
Ian never pressured us. For me, that was HUGE. Right there, by not being pushy,
Ian earned my trust. And when we had a question that he
didn't know the answer to, rather than bluffing his way through, he was honest
and admitted that he didn't know, and he went to find the answer for us. Again,
that was huge! Really refreshing.
I probably drove Ian nuts, coming back again and again. He patiently let me test
drive the Sequoia and the Highlander over and over again, over the course of
several days. (I was really pining away for the Sequoia, but it would have been
such a big stretch for our budget.) Never once, did Ian ever give the slightest
indication that we were wasting his time with our indecisiveness. And he
patiently pointed out the advantages to each vehicle that we were considering.
Ian even called me at home a few times to ask if there were any other questions
I might still have that would help me to make the right decision for our family.
(And no, not once did any of his phone calls seem pushy! He was always so
friendly and easy-going about the process.)
Eventually, after going over the numbers with my husband and making a pro-con
list, we chose to buy the fully-loaded Highlander. (I still pine away for that
beautiful Sequoia, but I just couldn't justify the final price tag, nor the cost
of the gas to keep it fueled.)
And even after the sale was completed, Ian didn't just move on to the other
"bait" - No, he has continued to follow-up with us via the phone and email, to
make sure that we are still satisfied with our purchase. Not that's what I can
excellent customer service!!
I am sorry to make this letter so very long. But I wanted you to know what a
wonderful employee you have in Ian Southall! He really
deserves a big raise and some kind of recognition.
It is because of Ian-and his easy-going manner-that we finally purchased our new
vehicle from you, and not from another dealer. Ian Southall was truly a joy to
work with, and he made the whole process of buying a new car actually a pleasant
one! (Even the dreaded "negotiation" phase!)
I guarantee you that I will highly recommend Toyota of Kirkland - and especially
Ian Southall - to all my friends and neighbors. Because of Ian Southall, you
have earned a customer for life!
With Warmest Regards,
Jennifer and Mike McNaughton
I was sitting in the customer lobby this morning, waiting for my car, when
Gabriel came in to talk with the woman seated next to me. He was informing her
that her car would be delayed somewhat and he offered her 3 options for dealing
with it. She was so tiresome with her complaints about the delay and refusal to
even consider the options that I--usually very patient myself--was ready to jump
down her throat! However, Gabriel remained throughout (about 10 minutes I would
say) very calm and polite with her until she finally agreed to one of the
options.
I was for many years a trainer in conflict mgmt. and was very impressed with his
skills and composure!
Thanks for your good service!
Regards,
Janet Tufts
Just a quick note to bring to your attention the terrific experience I had
having my car serviced (35K) this week - all thanks to Sean Morris. Despite it
being pretty busy when I arrived, Sean greeted me cheerfully and processed my
car very quickly. I was in and out in the time period as promised - and Sean
even offered to have my car washed (it looked great afterwards). My experiences
at your dealership are always good but Sean's demeanor and professionalism
really stood out and I just wanted you to know! It's important to acknowledge
this level of service these days - with customer care too often going the way of
- well, the sub-prime mortgage J.
You've got a great Services Manager there...
Regards,
Bill Connors
I always receive good service from Toyota of Kirkland � 100 times out of 100.
However, I would like to take a moment to let you know of the exceptional
service I received from one of your employees, Mark Magney. I had some questions
and issues and I felt Mark went above and beyond to help me. I got the sense
that he truly cares and will do everything is his power to take care of me and
my needs. And that is how I felt when I left, very taken care of.
I have used Magic Toyota and also Michael�s Toyota and TOK is by far superior �
and it�s because of people like Mark.
Thank you
Mike,
I want you to know how impressive I think your customer service is. What a great
experience, I am so glad that I bought my car with Toyota of Kirkland. You guys
are extremely friendly, resourceful and courteous.
It is not often that I go out of my to give a compliment, but it is very well
deserving. You and your team are great, I deeply appreciate the great customer
service.
Thank you
Hi Jim...
I visited your store only to see and know about the cars, but ended up going out
with Corolla S at a great price.
This was all possible because of Paria, who was very helpful, polite while
selling the car to me in spite of my terrible negotiations which no sales person
could think of.
Her patience with me and the care, a sales person should be responsible for made
me make a decision of buying car.
This simple Thanks message would not reward the benefit I get buying car from
your dealership.
I am enjoying my car and continue to have association with you for rest of my
needs.
Thank you
Jason and Wayne.. (Wayne, please pass this on to Jason).
Every time I get in that thing and it's dark and rainy out I just feel so warm
and safe driving that car! I lovveee the whole sitting up higher, beefy tires
and some muscle under my feet.
Jason, I can't thank you enough for approving of my having the car. (I probably
already told you that, but unless I write you these notes you'd have no idea
what it meant to me). I even paid my lease payment 8 days early, I'm so happy to
have the car.
As corny as it sounds, I literally thank God every day also for the car. I just
had to pass this on to you.. because you two are not in the car riding along
with me daily.
Thank you from the heart
Dear Mr. Powell,
I would like to this opportunity to commend Doren Sprague and Darren Hendrickson
for their exemplary level of customer service.
I have had my 2000 Camry maintained at Toyota of Kirkland, initially, because I
lived on the eastside. I have since moved to the Madison Valley area, below
First Hill in Seattle. Although it is much further and it is necessary to cross
the 520 bridge, I have been so pleased with the courteous and efficient level of
professionalism by your colleagues.
I rate them outstanding A+ in all areas of customer service.
I hope that they may be given the recognition among their peers, as they
deserve.
Thank you again for the outstanding customer service I have received from Toyota
of Kirkland.
The dealership rates the highest level of customer service for the year.
Sincerely
Jim,
I wanted to thank you personally for the extraordinary service I have received
from your dealership! Everyone who we have had the privilege of working with has
been outstandingly thoughtful and enjoyable!
We loved Paria from the first time we met her when we began our search for the
perfect Highlander over a year ago... she is considerate and professional and,
as is evident from our eventual purchase, extremely persistent! I finally came
in and bought the car myself so my husband would stop coming by for "test
drives" with this gorgeous woman! (Great selling tactic.) Today I had to come
back in to get a quick service on the Highlander.. and she offered me her own
car if I wanted to run some errands... but why would I leave... you guys are too
good to me!)
Jocelyn took us on a test ride one time when Paria was out and was so fun and
personable and not-Salesy about sales... which we love!
I called to come in to test drive while my Sienna was being serviced. Paria
wasn't in so Sasha picked me up at the main lot and drove me down to Used. Then,
because my daughter had just come home from school, he took us through a drive
through on our test drive to get a bite to eat, all while we waited for our
Sienna to be serviced! It doesn't get any sweeter than that!
Ronny K. saw a part that was missing from the used Highlander we purchased. He
took the initiative without anyone mentioning it and went out of his way to find
the part and find us even though we had moved on to the other lot!
Stewart was awesome in finance... probably everyone who has been through the
process of buying from a dealership would agree... this isn't always the most
fun part. But I can honestly say... Stewart was the BEST! This is the first time
I have enjoyed the finance process! He is awesome please give him a raise!
Raad finished up when Stewart went to the wedding... He was equally personable
and professional... not an easy to find combination... Raad definitely deserves
a raise as well or at least a new TOK jacket (which is just as valuable)!
Now to frost the cake: You Mr. Roes are amazingly engaging and hospitable to
your buyers! It is obvious, in meeting you, that you have set the tone that
permeates your dealership. Your people are extraordinary because you have given
them an exceptional example to follow. (Thank you for setting me up with my own
official TOK ensemble.) I feel like I am now a proud part of your TOK team. I
will brag you up and down when anyone asks what in the world "TOK" stands for.
Thank you all for making this an unforgetable buying process. We enjoyed it as
much as we enjoy our beautiful Highlander and all the gas we are saving!
Please be blessed as you have blessed us so very much!
Friend of TOK
Mr. Roes,
Hope this note finds all well at the Toyota of Kirkland. We own 2 Toyotas
(Sienna & Corolla) and have been coming to Toyota of Kirkland for service ever
since we moved to WA a couple of years ago. We also have two sons who are huge
Car fans, like many boys. But one of our sons is especially fond of Toyotas,
namely RAV4.
Last Monday (8/11) while waiting for service on our Sienna, we walked in to the
showroom for our 11 year old's "Toyota Fix". He LOVES everything about Toyota's
and has been collecting Toyota model cars, parts and posters & T-Shirts ever
since he was a little boy. For two years we've been trying to rent a RAV4 as a
treat for a special occasion for him, and of course Toyota RAV4's are not
available on any rental fleet.
As we walked in to the showroom, we were greeted by a very kind and thoughtful
person. Mr. Wayne Van Dine greeted us and asked if we had been helped, I
explained it was our son's birthday and he LOVES RAV4's and wondered if it were
possible to go for a test drive in one. I fully expected that it would not be
possible ... but to our amazement and delight, Mr. Van Dine took us for a test
drive.
He was an exemplary in his customer relations and service. I have raved about
him to all our families and friends who are all most impressed by Mr. Van Dine's
act of kindness. I know that if any of us are ever in the market for a Toyota,
we WILL go to Toyota of Kirkland,
Shayan, our little man got his ultimate birthday present and I videotaped him in
the RAV4. Since then he's watched his ride in the RAV 4 at least 10 times with
glee. Mr. Van Dine also gave him a very generous gift, a Toyota Cap (which he
will cherish) and balloons for his birthday.
On a personal note, Mr. Van Dine reminded us that there is kindness, compassion
& generosity here in the Northwest and there are angels among us and we will
never forget that.
On July 1 around 4:30 my 02 Camry Solara had a completely dead battery...by the
time I got it over to TOK after a jump start it was close to closing time.
Maybe it was the look of desperation in my eyes, but William jumped right in and
solved the problem together with you...I think you somehow sourced a battery out
of parts after they were closed and had it installed in lickety split time and I
was down the road motors.
I am very proud of your service and great attitude, and like anybody else, you
wanted to go home, it was late. Please thank the Tech who hung in there to
install it as well.
Gentleman, you saved my bacon! Rest assured I will give my regards to both of
you when I receive my survey and make my next purchasing decision.
You're the best!
Curt,
I did purchase the Corolla S from your dealership last night. And I must say it
was the most pleasurable experience in my car-buying history. Please thank Wayne
V. and Brian (sales manager?) for me.
Hi Curt,
I just wanted to thank you for hooking me up with Aaron Kesseler today. He did a
magnificent job showing cars and spending time answering my questions. He went
out of his way to make it a great experience for me. My perception of car
salesmen has changed because of how personable, honest and down-to-earth he was
during the purchasing experience.
I love my new Scion and plan to refer friends and family to Aaron.
With much appreciation and admiration,
Aaron Kesseler made it a great experience. Quick responses, straightforward
negotiations, made the process go smooth, and in addition also explained all the
vehicle features well.
Though CJ Singh was involved only for a little while, and most dealings were
with Aaron, CJ treated us good too.
Thanks
Toyota of Kirkland,
I would like to bring it to ur notice and attention i have received good
customer service from Toyota of Kirkland pre-owned vehicles dept. I was there on
Wednesday to look out for 4runners and i happen to come across one and the
experience of buying it with the sales person PARIA Z. was really nice.
She understood my approach of earlier experiences of buying cars and then she
walked me through as to how convenient and easy it is and she knew what she was
talking about. I am very much satisfied by the deal that i got on my 4runner and
i would like to send some of my colleagues and friends who are up for buying
cars in this economy. She not only had the answers to HOW and WHAT but she could
easily get my attention to the WHY part also. I consider my self a tough
negotiator when it comes to price and all, but let me tell u some thing, she did
not loose ground also. She was as tough as i was getting and she negotiated the
right deal and made it look reasonable.
The dealership has the right vehicles for the right prices. I mean i have
surveyed all the dealerships and no one comes any close or any better to the
standards u guys have maintained.
My experience with Alex Slassi the Finance Manager was also very amazing. Though
the paper work looked tedious and too many signatures were required from my
side, it went through smoothly.
I know there are a very few or even hand full of orgnisations out there who
treat and respect customers well and deal with them in a just manner. I am sure
u guys are one among that list. This is only my preliminary response from a
day's worth of dealing. I am sure down the line i shall have more to respond to
in good terms when i bring my SUV for servicing and maintenance check ups.
Regards
Dear Curt,
Our experience with TOK was the best "car buying experience" we have had.
From our first phone contact with Aaron Kesseler, to our actual purchasing
process with Eric Lovely and the final contract singing with Stuart Turck.
We were treated with respect by every one that we came in contact with and at no
point did we feel pressured to do something that we didn't want to. We came in
knowing what my husband wanted and you had the product and it was in the color
we were looking for. We were given the time to make the decision to buy and we
feel we received a fair deal on our purchase.
Your staff that we dealt with have the most important qualities when it comes to
customer service. They make you feel as if you as customers are of value, that
you disserve respect, an honest answer to your questions and their valuable
time. They went above and beyon in every area of our contact with them and are
excellent at what they do.
Yesterday I had the pleasure of purchasing a car from Toyota of Kirkland.
This is the 6th car I have purchased in my long life and the best experience of
them all. TofK was the 4th and last dealer for this latest car search. If I or
any of my friends or family are car shopping in the future you can count on
Toyota of Kirkland being our first and only stop.
Everyone that was part of the journey was helpful and seemed to enjoy their role
in the car buying process.
But what especially made this experience enjoyable was the expertise of Martin
Ciucci. I was treated with respect and understanding during the whole process.
Martin helped narrow down what I wanted and creatively made it work.
I appreciated the education I got along the way (lease vrs. purchase; car
features etc). He was genuine and patient-not a small feat since we worked
together most of the day.
If you had any part in hiring Mr. Ciucci you deserve kudos. If he were my
employee I would be sure he was being compensated well so he sticks around!
I would have written this sooner but I was having fun driving my new car.
Curt,
We were in yesterday and bought a RAV4 from Angela. I wanted to pass on to you
and let you know she did a wonderful job. Very friendly, professional and a joy
to work with. We also became crunched for time, we had a dinner engagement at
5:00, and the finance guys were very busy. Stewart got us in and out of
financing in record time. He did a great job of going over everything and we
were out of there and made it go our engagement only 5 minutes late. Pretty
impressive since we left the dealership at 4:30 got our son some dinner at
Bugermaster, fed the dogs, changed clothes and got to Main Street Bellevue by
5:05... I want to thank all involved in doing such a good job. This is our 4th
Toyota but first one from you and so far we are impressed. Please pass this
along to those involved.
Thanks again,
Hi Curt,
We made it home just fine and Jeff stayed warm the entire way! He is still in
shock about owning a new truck. I'm glad I contacted Toyota of Kirkland. We
really hit it off with Dan. He was fun to work with. He was knowledgable and
knows how to make a deal. :)
Alex was able to answer our questions to our satisfaction and worked hard to get
us into the best loan for us.
Of course the best part was not leaving today before meeting you in person,
Curt. We look forward to doing the "report card" on our purchasing experience
today. See you at the next customer dinner.
Jim,
I bought a truck from TOK on Thursday. My third Toyota. I could not tell you who
sold me the first two. David really did do what needed to be done. Without
whining or question. This time the truck was difficult to find (apparently)
because several dealers tried to cause me to blow smoke rings.
I can't say enough good things about David Bradley. Straight forward.Honest.No
nonsense. Everything That I hope that I was in making this deal.
I am telling everyone that I know. I could not be more pleased. It's a drive
but, TOK is my dealer. Because of David Bradley.
Thanks
P.S.
You might want to mention this to him. I didn't tell him why I was asking for
his manager's name.
Dear Jim,
Last Friday evening my wife Gail and I decided to head over to the dealership
"just to look around". "We are not buying a car tonight", she said adamantly.
She was right, kind of; we ended up buying two.
A little history: about a month ago, my Gail came in to look at a hybrid
vehicle. She worked with Larry Stiltz, and ended up buying the Camry Hybrid. I
have never seen her this happy about a new car. The other piece worth mentioning
was her experience. Larry was helpful, informative, knowledgeable, unassuming
and patient. She not only raved about the car, but also about the helpful
salesman who helped her in her decision making.
So, when we decided last week to just "look around", we were fortunate to find
Larry available. Once again, he knew his stuff, answered our questions and made
us feel entirely comfortable with our decisions.
We are now the proud owners of a new Camry Hybrid, Scion TC and a Rav 4. And
frankly, I don't know which one I like better. They are all wonderful. (But you
probably know that.)
The main purpose of this email is really to compliment Larry, whose helpfulness
and knowledge provided for an excellent experience. In addition, you should take
great pride and comfort in knowing that you have an excellent employee whose
knowledge, initiative and professionalism represent you and Toyota quite well.
Thanks
Curt:
Thank you for your follow up email. I absolutely LOVE my Toyota Camry Hybrid and
David and Paul were the BEST in sales and support. Gary is the BEST in support
and teaching. I can't tell you how many people stop me and ask about my
wonderful car and I love to sing Toyota of Kirkland praises. I am now a loyal
Toyota customer and will never buy another car but Toyota.
Thanks
Thanks for the follow up. My husband loves to brag about his great gas mileage
with his hybrid. I'm almost thinking about trading in my Lexus for a hybrid. ;-)
You guys have been great to deal with. I'm glad that we got the deal done so
efficiently. I didn't think I was going to drive home with the new car that very
same night. I'm sure I'll be calling on you guys soon.
Hi, Curt!
It's so funny you just emailed...I was in the process of sending an email to Jim
Roes, but I'll send it to you instead!
I just wanted to drop a note and let you know that I had a wonderful experience
buying my new Rav4 from your dealership last week. Mike Young contacted me about
my interest in a new vehicle. I was at the very beginning of looking at getting
a new car-yours was the first dealership I visited and the first new cars I
test-drove-and I walked out of your dealership on Friday as a new Toyota owner!
I wasn't even expecting to buy a car that day, and yet I didn't feel pressured
or uncomfortable during the process. Mike was so nice and friendly-not at ALL
the typical "sleazy car salesman" type; I felt like I was buying a car from a
favorite uncle. He didn't even try to show me the vanity mirror, and as a woman
I really appreciated being taken seriously as a car buyer who was interested in
the mechanics and features of the investment I was making.
Your finance manager-Alex-was also wonderful. Again, I didn't feel pressured and
yet I walked out of there with a new car that very day! He was informative and
helpful, and helped me to understand the process and my finance options. I
didn't feel embarrassed about my somewhat-less-than-perfect credit, and felt
that Alex was going to do everything he could to help me get a great rate on my
new car.
Your team is excellent, and I would recommend the Toyota of Kirkland dealership
to anyone I know who is looking for a new car or truck. I had a wonderful
experience, and I look forward to attending some of the new owner groups. :)
Thanks again for a great experience! You have a wonderful team, and I look
forward to getting to know some of you as I enjoy my new wheels!
Dear Jim,
I recently had the opportunity to purchase a new car from your dealership. David
Bradley was my sales person and Tony was whom I dealt with in finance and I was
introduced to Dan (head of sales) who made sure his staff had taken care of me
in a professional manner.
Metaphorically let me put it this way. It was like going to a great restaurant
for dinner. I was allowed to go over the menu without having the waiter stand
over my shoulder constantly. When I was ready, David took the order, explained
the options, took me for a drive and delivered on time. When the bill came Tony
thoroughly explained each item on the bill and made sure I was satisfied. I felt
like I had eaten a great meal with outstanding service at a fair price.
Now here's the problem. I now find myself leaving work earlier than normal just
to drive the car! I hope you understand that if I get caught I may need your
assistance in helping me explain my curious behavior to the boss.
Going forward I will make sure that your dealership is at the top of my
discussions when people ask about buying a new or used car.
Many thanks for all that you do.
Buying a car is like having teeth pulled for Sean and I, we absolutely loathe it
because of pushy antics with dog and pony shows.
We would like to give the highest commendation for the exemplary and excellent
customer service without pressure but more professionalism from our sales person
and finance person we received yesterday.
If it wasn't for those two gentlemen treating us as they did we would of
definitely gone somewhere else. Because of it we will refer many to your
dealership.
Hi Curt,
Our experience with Toyota of Kirkland was one of the best car purchases we have
ever had.
Everyone on the team was very friendly and pleasant to deal with, especially
Larry, CJ, and Vanessa. Larry and CJ bent over backwards to find us the Camry
Hybrid in a different color, CJ was on the phone for over an hour looking and
never gave up. We finally decided on the black one that was on your showrooms
floor.
Besides the fact that the car is smarter than I am we love the car.
Thanks again for all your help
Mike - Service Manager
Thanks for your assistance with my 94 Camry Used Car Inspection. Your evaluation
and opinion were highly respected. I was lucky enough to get my own 94 fixed at
Bob Bridge. It was only a burned out ignition coil and spark plug. At 270,000
miles I will continue going until it quits again. I am very impressed with your
service and attentive staff. Even though I live in Renton, I will also keep you
in my "new car" future.
Thanks again for your help and the gracious amount of time you allowed me.
Dear Jim,
I was recently fortunate enough to enjoy purchasing a car from your dealership.
It was honestly the best experience I have ever had buying an automobile! I
contacted Curt Wyatt who responded immediately and instantly made me feel good
about my enquiry. He got me connected to Chris, the Scion expert, who was an
absolute pleasure to work with while making me feel comfortable and confident.
My purchase of a brand new silver Scion xB was made painlessly complete with the
amazing help of Raad in finance. These guys were an incredible help and got me
exactly what I wanted! Huge thanks!
Thanks