Roger Carr was a patient, no pressure professional who took my information and followed up on a timely manner without harassing or bugging me or my family. He was a real pro. This was the easiest car purchase I have ever made and a great deal! Roger earned this deal by working for it and putting an on the spot team to support me in the buying process when we made the deal! Good Job Toyota of Kirkland!

Our Highlander would not start today -- it's 7 years old and so is the battery. We called Toyota of Kirkland and Kent in the service department helped us and told us to drive to go ahead and Kirkland.

He told us that they were out of batteries but they would pull a new battery out of a brand new Highlander and put it in our car. All I can say is WOW!

When we got there they tested our battery for free and it showed it still had some life in it. Since a new battery cost $120+ we decided to keep the current battery. They washed our car and it cost us nothing.

Sure Toyota is expensive but the service department wen the extra mile for us! Very impressed with Kent and the dealer. Will go back again.

I really think your service department does a nice job. I have owned many many cars of all brands, from luxury to domestic. I'm impressed with your operation. I currently own a 2010 Range Rover (my wife's). I drive a Tacoma. Your operation is better than Range Rover of Bellevue.

Thanks for your efficiency and good people.

I would like to let you know how very much I appreciated the outstanding customer service provided by Kent Stamm. We were broken down in an intersection during rush hour traffic and there was a lot of panic in my car! We had our paper work from when we had been in for service a month ago with his business card attached. I called him and he put me on hold and called the tow company. He then told me they would be calling me and were on their way. I was on my way to pick up my car at Jays Tint Shop and I knew if I didn’t get there within the next 20 minutes they would close and we would be without transportation. Kent came and picked me up and dropped me to get my car.

I have to commend him for rescuing us! All expense was covered under the warranty of the work we had previously had other than us choosing to have the radiator hoses replaced.

Again, huge kudos to Kent and to your dealership!

With regards!

About a year and a half ago I moved to GA and I quickly found out that not all Toyota Dealerships have the same great customer service. I have found out that the dealership down here does not hold themselves to the same standard as your office does. They take hours to do a simple oil change and do not contact you when it is done even when you request it. When I ask them how many more service appointment I have on my account them just give me numbers to call that dont have the answers for me. I just wanted to thank your service department for their great service. I never hated getting my oil changed when I lived in WA because I know I would be In and Out quickly. Your staff is knowledgeable and trustworthy and now that I see how other dealerships treat their customers I see why people dread taking their car in. I long for the day I move back to WA and am able to take my car to a 5 star dealership.

I Just bought a 2009 4runner here and it was a great experience. I don't like the car buying experience but my sales person "Guy" was awesome. No pressure at all. I'm getting my accessories added today and the service dept is great, keeping me informed about the progress as it ended up being a bit longer than expected. Waiting room is nice and comfortable with free Starbucks coffee and if you are here early, some sweet treats too. I like that they also hand wash your car with the service too. I live in Seattle, actually very close to Lake City Toyota but feel the drive to Kirkland is well worth it

Roger Carr at Toyata of Kirkland provided a very pleasant car buying experience. I feel I got good value my Toyota Sienna and my trade in.

If you're looking for a new car be sure and stop by Toyota of Kirkland and ask for Roger Carr. Very knowledgeable and low pressure salesman who made the car buying experience not only painless, but fun!

Liked: Service, Value

My Review of Toyota of Kirkland:
This is the 3rd vehicle I've purchased from Toyota of Kirkland and the buying experience has been completely satisfying every time. If you're looking for a knowledgeable yet no pressure type salesman next time you are buying a car, ask for Roger Carr.

I have been a customer of Toyota of Kirkland for many years - I think it is about 12 years now. I am so happy with them that I have referred several friends to also purchase cars from them. The sales department is knowledgeable, friendly and easy to work with.

However, the service department is a shining star. As a busy mom, I appreciate the ability to schedule an appointment to have service work done (either by phone or from my computer). When I arrive for my appointment, I am always greeted immediately and all paperwork for my service or repair is ready to go. I also appreciate that if I need a loaner car while my van is in for service, I can request one when I schedule my appointment. When I arrive, a loaner car is waiting for me.

Communication has always been stellar. When I drop off my car, I am always given an estimate on both cost and time. In my experience, they have always been very close. I am updated regularly as my problems are being diagnosed with both a time estimate as well as a change of cost.

I do have to say, that although I prefer to make an appointment for my service work, if you are in need of basic maintenance work like an oil change, there is no appointment necessary - just drive by and they can help you. Sure, you can go to a quick drive in place for an oil change, but I never do. I like that the service technicians check over my car and let me know if there is anything that I may need to keep my eye on, or call my attention to something that needs to be addressed. Of course the free carwash and quick interior vacuum is always a good thing too!

Toyota of Kirkland really knows how to take care of their customers. I will be returning to TOK for many more years to come!

5 Stars They only change and fix what is needed usually, great prices. Love the nearly-free car rental when I bring in for non-regular oil change work.

We had a great experience with the service department. They made an honest mistake in servicing our car and we had to have it corrected while on vacation in Canada. Adam, the service manager, handled the issue very promptly and in a friendly manner. Toyota of Kirkland credited us for the full amount that we spent having the car repaired in Canada. It is impressive to have a dealer stand by their service work so quickly and efficiently.

Met Carin online through email when I was shopping for Sienna. She sent me several emails where some went unanswered because I was busy. One morning I just woke up, emailed her - never waited for reply and I was on my to see her. Called Carin to let her know I would be there after 1 pm. Met Carin and she was a pleasure to meet. She was very patient with us. She walked us through all that we needed to know. Left the dealership to go back the next day. This time we talked to Paria because Carin had another customer but they coordinated. The finance team was just wonderful. Alina played her role so great. We left TOK that evening happy riding in our van back home. This was a worthy decision, and I thank the entire Toyota of Kirkland Team. I recommend everybody to TOK. Keep up the spirit - Carin God bless you and thanks so much :)

Very happy with car shopping at Toyota of Kirkland. We were looking for a nice reliable car all over the Seattle area, and eventually found what we were looking for. Before making the final decision, we made several trips to this dealer and worked with two sales reps -- Andrew Ginn and Roger Carr -- both of them provided customized recommendations for us to make sure that we were happy with what we finally bought. All in all, this was a great experience.

The people at the dealership were all very friendly! First was Lee, he wanted to make sure that the vehicle we choose would be right for us. We came back and worked with Paria. She made the paperwork easy and was great in explaining the different things that are in our new Venza. Alina made finishing the paperwork quick and easy! It made the whole experience of buying a new care so much more fun and easy.

I want to let you know that I really appreciate the customer service that Felix has demonstrated when I visited your service center. He went above and beyond to understand my priorities and has taken care of my car problems. He is a good asset to your team.

Kenny was absolutely on par with this sale. He stayed late, and by that I mean after closing to make this deal happen. We received several follow up calls to see how we were doing with the new car. Also, he made sure that after market Bluetooth was installed immediately making us very happy. I will tell others who are in the market for a new car about Kirkland Toyota, and about Kenny. Great representative of your company.

Roger was extremely professional, polite, and friendly during the entire purchasing process. He ensured that all of my needs were met, and never harassed me with unnecessary phone calls. I purchased exactly the car I wanted in a very short amount of time, and could not have been more pleased with the experience.

Second time to this dealership. I do not like going to car dealers. This dealership has been outstanding! Both times I have had a truly enjoyable experience. This is our first time dealing with Paria Zeydi. She is a great example of what a sales rep should be and do! I left another dealer and came back to KOT. I will never again look elsewhere for a car. If these people don't have what I am looking for, I'll wait. My wife and I are turning around tomorrow and possibly buying a second car from them. HIGHLY RECOMENDED DEALERSHIP

My fiance and bought a 2011 Prius from Kenneth Casem at T.O.K and the whole buying experience from beginning to end was awesome. We were thoroughly informed of the car features and functions, and T.O.K team followed up with us how the car was doing after the sale. Long story short, we are very satisfied with the whole experience, and we love our 2011 Prius. We'll definitely recommend T.O.K to friends and family. Thanks Kenny and everyone else at T.O.K for making our first car purchase smooth.

This was the most satisfying car buying experience I have ever had. The sales people were extremely friendly and knowledgeable. Without any pressure we were able to reach a mutually agreeable price. After the purchase was complete, they discovered a scratch on the car. When it was determined it would need more than a simple repair, Toyota of Kirkland agreed to find us a replacement car which they did in very short order. Not only did we get a replacement car to our liking, it had additional options from the original car we had purchased and we received these options at no extra charge. They went that extra mile without even blinking an eye. We always felt like we were their number one priority.

In your email you asked that we email you as soon as possible if we had a less than excellent experience. I think it is just as important to recognize the good experiences as it is to point out a bad experience. All too often the only feedback people get are the negative. Well, I'd like to let you know how very pleasant our experience was last night when we came in to look at cars. We were thrilled that we gave Patrick his first sale. He is a wonderful and very friendly young man. I like to believe we bring some of that out in people, but we could tell that Patrick was very enthusiastic about his job and wanted to give us the best experience he could. He was successful. Next on the list is Guy. He was very willing to answer our questions and help us work a deal. He was extremely friendly and very enjoyable to work with. At no time during our dealings with either Patrick or Guy did we feel pressured to make a deal we wouldn't be happy with. After we grabbed dinner and came back we were graciously handed off to Martin to finalize the paperwork and discuss the additional options available to us. Once again we were treated with the utmost respect and he also was extremely friendly and more than willing to find a deal we could all be happy with. It's always so nice to be able to laugh and joke with the people we're dealing with and that happened every step of the way. Your team should be commended for their friendly, professional, and can do attitude. I honestly have to say this has been the most pleasant car-buying experience I've had. Please tell you team that we very much appreciate the great work they did.

Just wanted to let you know of the EXCELLENT service I received from Minh Kha when I brought my 2004 Rav-4 in for service recently. I'm preparing to drive cross-country and it was important that I have the vehicle in tip-top mechanical shape for the trip. Minh's professionalism, knowledge level, friendliness, and a genuine desire to provide exceptional service is to be commended. At every stage of the process--from helping me diagnose that ever-illusive "clicking noise" to seamlessly handling a road hazard warranty on my new tire, Minh took care of it all with a high degree of professionalism and a smile to boot. He even shared his bag of pretzel's with me--now that's customer service!

So, five stars for this young man and for the entire service operation at Toyota of Kirkland!!!

Regards,

I received excellent customer service from Roger Carr at Toyota of Kirkland. I came in, they inspected the car, and gave me my options. He was very professional and friendly and went out of his way to make me feel comfortable and did whatever it took to make the deal for me. Tyler, a new salesperson was also great showing me the different options of cars and took me for a test drive. It was a great experience and I want to thank Roger Carr, Tyler, and the rest of the staff of Toyota of Kirkland for their exceptional service.

Just wanted to say thank you for all you did in hooking me up with this Fusion, it's exactly what I was looking for and I absolutely love it! I can't tell you how much I appreciate you and Efren holding it for me for a day. I had visited many dealerships over the past few months, even had one that I had an appointment with and when I got there, they couldn't find the car! They drove me around for an hour looking for it and finally realized they'd sold it! Needless to say I won't shop there again..........

So, I gotta tell you, you guys are the best! I was so impressed to drive in and actually see the car sitting there under a tent right out front. It was just an all-around good car buying experience for me and I wanted to say thank you and well done!
If you and/or Efren are ever in Puyallup, the beers are on me!

Thanks again Ashley, you're the best!

This was my very first visit to your establishment. I've never been impressed by the Toyota dealership in Seattle, so I did not know what to expect when I drove up to your lot; however, I was promptly greeted by Sean Morris when I arrived "earlier than expected" and was checked in very quickly. I was then whisked away by Harold Jaffee who not only drove the shuttle car under cover so I would not get rained on, but also made my ride such a wonderful experience! He was such a joy to ride with because he knew how to take care of his customer! :) I have to tell you, it is the little things. that keep a customer coming back to an establishment. Washing my car was by far the best thing you could've EVER done for me!!! I have an incredibly busy schedule, and to walk out and see that my car was not only washed, but also vacuumed and straightened up on the inside well, I have to say, I would've paid extra for that service had it been offered!!! That, in and of itself, is a touch that goes above and beyond in my book as I'm a busy professional and mother of two who really never has a moment to breathe, let alone wash my car! Thank you SO much for the wonderful service, Sean and Harold. I look forward to my next visit!

All the best,

We were looking for two used cars at once and had the fortune to have David Bradley help us out. He was great. Don't know about their other salesfolk, but my wife and I found David to be the perfect salesman. Courteous, respectful, well-informed, not pushy, and honest. I've been taking the cars there for regular service since then, and I've never had any issues. I love the free muffin and coffee service they have, and the complimentary shuttle to take you and from work if you need it.

Sorry about the delay in sending this comment on the service received on 12/18/11 to my Solara. I expected a survey after the completion of service so that I may provide my comments, but failing that, I wanted to let you know my thoughts in this email now.

The purpose of my visit for service on Dec 18th was to approve and provide extended warranty work as needed. Mike was my service consultant. My complaint was noise from the serpentine belt or an accessory associated with the same. Mike had the diagnostic work completed and noted that the water pump was showing signs of failure. The time of day was such that the warranty provider's office was closed and approval would be the next business day. I returned the next business day to complete approval and work. Mike was very helpful in completing the process of approval and scheduling the work. Mike informed me that my car would be due for 90K timing belt service soon and it would be a good time to complete this work in conjunction with the current work to save me several hundreds of dollars if I waited to complete this at a later date.

My car service was completed timely and the original noise complaint was gone. It was very gratify to have Mike consultant me with getting the warranty work and the bulk of my 90K service completed with the best possible price. It was particularly important to complete this work timely due to that my extended warranty was due to expire in just 30 more miles.

I have choices as to where I take my two Toyota cars for service and I have chosen TOK due to the friendly service consultants like Mike and the professional service of my car by the technicians.

Thanks again Mike for your outstanding service and resolution to my concerns to my upmost satisfaction. Please feel free to foreword this to whom you like.

Sincerely,

Peter Hubris, Lap Nguyen and Efrem provided excellent service. I visited dealership four times before I purchased a vehicle. I was welcomed with the same enthusiasm on the 4th trip where I purchased the vehicle as on my first visit. I am impressed with the knowledge and non-pushy salesmanship. My brother in law purchased a car while I was buying mine and my sister bought one too . All new vehicles and all sold by Peter Hubris. He is an asset to your organization. I've purchased many cars over my lifetime and he truly made it a pleasure.

Thank you for your patience regarding the time of commenting back on the Jeep situation.

First of all, I am truly amazed at how the situation was handled. While it was stressful and I loved the Jeep, I feel much more safe in the Rav 4. I am incredible thankful that the dealership was accommodating and welling to work with me. I believe in a previous email I mentioned that when I was 15 years old and looking for cars, my mom and I test drove a Rav 4. So, this has truly been a blessing in disguise because nine years later I have my dream car. Tommy has been absolutely phenomenal in assisting us with getting a quality and safe vehicle. Even after the purchase of the Jeep, Tommy came out to get a signature and called to see how I was feeling about the Jeep. Even after the purchase of my Rav 4, Tommy called to make sure everything was running okay. The amount and dedication of this dealership is something to be shared. Everyone at the dealership should be proud of the work they conduct. I did not feel as though I was just "another person who bought a car," but actually an individual. The work ethic and customer service is something that is unheard and I can safely say that I will be a Toyota owner for life. I have also passed the word along to my family and friends. Everyone has been literally "blown" away. Thank you for looking at my unique individual situation and continued support. I LOVE the Rav 4...it is perfect and has been the wait. Tommy...thank you for all of your support and help!

Thank You,

Thank you for your help finding my truck earlier today. I appreciated you taking action yourself and getting the job done! I wanted to take a minute and tell you how great my experience with Minh was. He was super easy to work with, very service-oriented and unbelievably responsive. I'd say you've got a great one there. Have a good day and thanks again.

This week I became the proud owner of a 2011 Rav4 Limited. The experience and professionalism of your dealership staff compares to no one. I can�t tell you how satisfied I am working with Guy (sales), Stuart (finance), and Tony (Sales Manager) when negotiating and closing my purchase. Your staff has renewed my confidence in buying through Toyota dealers again.

I sincere thank you.

Merry Christmas and may the New Year bring your dealership much success.

The week of October 22 to the 26th, my husband and I sought out the beginning stages of our need for a vehicle change. I went to other dealerships, and test-drove SUV's, including the X5, the Yukon and some other SUV's. The last experience was driving an X5 at Bellevue BMW. The Sales specialist that assisted me was no help, and did not give me the time of day. He rolled his eyes after I requested to test drive an X5. I tried to give him the benefit of the doubt and focus on why I was there.

However, I was not appalled of the way he treated my sister and me until I went to Toyota of Kirkland. I walked in and met Andrey (tall dark hair). I know you have two people with that similar name. He greeted me and really calmed me down with the entire SUV buying process. I kind of vented on him the entire frustrating experience I had just had with BMW (mind you our other car we own is a BMW!). I sat down and told him that I was a bit of an emotional wreck and apologized for me seeming a bit frazzled. Andrey assured me, he calmed me down, and provided extraordinary customer service. He is educated, knowledgeable, and went above and beyond for me.

Ali, one of your Managers, also provided me with extraordinary customer service. Truly, the entire experience was wonderful with Ali and Andrey.

We are going to purchase a 4Runner. It did not work out that week; however, I hope that my husband and I can purchase our 4Runner from Andrey and Ali in the future. I wanted to send this as a THANK YOU!!!! The level of professionalism, and leadership that you have working within Toyota of Kirkland, I am thrilled with.

Sincerely,

Thank you so much for doing everything you could possibly think of to fix our brake problems. Working with you on this was a good experience. I wish all of the guys at Toyota were like you!

Hopefully the brakes will be much quieter.

There's a reason I refer my friends to TOK and part of that is the exceptional customer service.

From my first Toyota purchase experience with Martin Ciucci to the customer service when I bring my car in for regularly scheduled services. I was in last Saturday, the 23rd and Joel Sarillana was prompt and friendly in handling my oil/filter service.

I'm writing because when I returned to my car, there was a ring in my cupholder which I thought was lost to me forever! Earlier in the week, I had looked through my car thoroughly (or so I thought) and several rooms and purses and bags in my home, with no success. I was so disappointed since the ring had been purchased at a very special time in my life. So, when I saw that ring in my car cupholder after my wash and vaccuum at TOK, my belief in the integrity of the TOK staff was cemented.

Many thanks from a loyal customer.

I just wanted to write and personally "Thank You" for the excellent service you gave my friend, Annete Murphy in purchasing a 2009 Matrix on Thursday, September 16th. As I informed you, this was a new and difficult process for her. This was a huge step for her in her life. You treated my friend with kindness and understanding, but most of all, with the utmost patience. I knew that if I brought her to Toyota of Kirkland, she would be treated right. When I got home and told Jay about my day, he was also very happy about the service you provided. So, again, many thanks for all you did. We will always come to Toyota of Kirkland for our car purchasing and service needs.

Sincerely,

On Aug. 26th my wife and I purchased a new Toyota Camry at Kirkland Toyota. I am writing to express our appreciation for the excellent service you provided.

We have been purchasing cars for over fifty years and during these experiences have encountered a wide variety of salespersons. In our estimate you stand heads and shoulders above any of them in the cordiality and competence you showed us. We were made comfortable from the start and the way was paved by the care taken to be informative at every step. You went the extra mile to ensure that there were no questions left unanswered. You obviously found the please in your work, and an attribute sorely lacking these days in so many people.

Sincerely,

I just wanted to follow up to let you know how my experience went this time around. I made my appt w/Sean Morris on Thursday (for Sat @ 10:30am) when I did not hear back from you. I explained you authorized a free interior/exterior detail for my car, wanted the traction control to be looked at and also have my recall for my clamp looked at when I bring in my car. When I arrived at TOK on Sat. around 10:20am, I was greeted and I told the person that I made my appt w/Sean and he came out. He was very courteous and had the information in the computer that I already set up prior and a loaner was ready for me. He gave me a phone call around 2:30pm to let me know the status and to bring the loaner back between 4:30-:00pm and my car should be ready by then. I arrived at 4:45pm and my car was ready. This was a much better experience and my detail looks great! Thank you so much. I really appreciate it.

Sincerely,

Just wanted to let you know what a great asset you have in Tommy Pan. Buying a car is not my idea of fun, but we had a great experience working with Tommy. He was knowledgeable, fair and courteous. He was sensitive to our needs and did everything he could to make the experience as painless as possible. He even bought us dinner when the process took longer than expected.

I hope you give him a nice bonus for his effort. I will definitely recommend him to friends who are in the market for a car.

Sincerely,

On Monday I entered your lot and was helped by Peter Hubris. He was friendly and polite and intelligent. We test drove the Solara convertible and then he had me look at some others you had available. Always with a positive attitude. I am very ill and have diabetes and at one point I got very low, he noticed and turned around behind his desk and handed me a delicious sandwich. Thank you Peter. After completing the deal I was given to Stuart Turck who also was incredible, friendly and knowledgeable. He wrote up the deal that we will complete soon. You have a great couple of guys and I greatly appreciate it. This dealership is like nothing I have ever experienced.

I've never taken the time to send anyone a follow-up email after an appointment before, but you deserve recognition. Over a month ago, I came in to the service area last minute as my head light had gone out and I was about to take a trip. I normally just drop my car off, but I was really in the mood to learn, and when I asked if you would show me how to change it myself, you were not only accommodating, but extremely nice to point out all the tips and tricks to replacing my head light bulb It's not as scary as I thought J. Anyways, I've always had a great experience with your service team, but your helpful attitude, patience and extra efforts not only made my day, but confirms why I love being a Toyota customer. Thank you Kevin, I look forward to seeing you again on my next visit (although I promise not to make you show me how to change my oil that's too dirty!).

Kind Regards,

On 6/01/2010 I brought my Toyota Camry In for maintenance. I was very impressed with the gentleman working with me, he made me feel like his only customer that day. Thank you for your courtesy Robbie Payton. Toyota is fortunate to have such a great employee.

Sincerely,

We wanted to let you know we just got home from a wonderful week in Hawaii. We so appreciated this unexpected gift from Toyota!! Our flights were both on-time and comfortable which always makes traveling better. Our accommodations at the Marriott were pretty amazing as you can see from the attached picture. We took a 12 hour tour of The Big Island and heard about their history and saw so many amazing sights!! We had a fantastic time!!!

Thank you again for this beautiful gift.

My husband Andrew and I just purchased a 2011 Sienna from Dave O'Hara and Johnny N. yesterday. Since Johnny was the primary sales person who saw us first, I believe the survey we will be getting is to review him. Since we won't get the opportunity to provide feedback on Dave as well, we wanted to email you to let you know what a positive experience Dave made purchasing the car.

Dave has a great attitude, was available to answer as many questions as we had, is very knowledgeable about the car and wasn't too pushy. Most importantly, he has a great sense of humor so he made the car shopping experience fun for us. He understood what we were looking for and ensured that we went home at the end of the day with exactly the car we needed.

A big thanks to Dave and Johnny!

Best Regards,

This is a note of appreciation for your help in getting my wife's Avalon repaired and back on the road. This note is way over due. I have not forgotten your valued assistance.

February of this year, my wife Jan's Avalon developed a serious oil leak. At the time Jan was in a hospital in Tukwila where she was being weaned off of a ventilator. The car had been driven to the hospital in Tukwila. It was whilte it was parked in the parking lot of the hospital that we noticed oil had formed a small lake under the car. We realized driving the car any further would jeopardize damagine the engine.

I called Toyota of Kirkland to have the car moved from Tukwila to Kirkland. You responded to my call for help. I really appreciate your help in contacting the towing company and arranging for the car to be picked up. You took care of everything; I just needed to provide the driver with the location of the hospital.

After the car was delivered, you met me and I turned the keys over to you, you took care of everything - until the car was repaired and ready for pickup. You provided periodic updates as to the condition of the repair. You let me know of the problems that were discovered after the engine was torn down. You provided estimated completion dates, which had to slide, after additional problems were discovered. You went out of your way to keep me informed of the progress. That was very much apprecialted

My wife has had her Avalon serviced at many Toyota dealerships. When we learned of the oil leak, she would not let me take her car to any other dealership, or business, but Toyota of Kirkland. She has had her car serviced there for several years before this problem. She trusted the mechanics and personnel at Toyota of Kirkland to take excellent care of her car. She was right - you took good care of us.

When everything on the Avalon was working, you contacted me to come and pick up the car. When you met me in the waiting room, you took a copy of the receipt for the towing. You had mentioned before that you might be able to provide reimbursement of half of the cost of towing. You were able to refund the total cost of the towing. Amazing service.

I love, love, LOVE my RAV4 and we found that Martin Ciucci was such a pleasure to work with. Totally didn't seem like a car salesman...thank GOD! I hate the whole car shopping process, and other than the hour or so wait to see the finance guy on a Friday night, the ordeal wasn't bad.

I recently purchased a 2010 Prius from your dealership and was told I would be receiving a survey. Either I deleted it in email or somehow lost it because I don't recall getting it. In lieu of the survey, I wanted to write a letter to let you know I had a very good experience with purchasing my Prius.

First of all, buying a car is NOT one of my favorite things to do. Secondly, I bought my other Toyotas from Michaels Toyota in Bellevue. When Dorn Sprague moved to your dealership, we moved with him. He has always given us such excellent service, that we chose to follow him.

Dorn referred me to Martin Ciucci to purchase a 2010 Prius. That was about last spring. Martin was very patient with me and stayed in contact when he thought there was a car in that either I might want or just to see colors. Yes, color was my issue and Martin was great about that.

I finally purchased my 2010 Prius on September 24th and am very happy with it. Margin was excellent about making my car-buying experience as 'painless' as possible, which I really appreciated. Years ago when I was purchasing Toyotas, I was turned off by your dealership because of the sales people being very pushy so I never went back. Now having experienced this latest purchase, I will continue to buy my Toyotas from T of K. I wanted you to know you have two very valuable employees.

Best regards,

I am writing this letter in appreciation of the service and advice I received from Jim Dawson. I was in the midst of researching a new vehicle (FJ Cruiser) and found Mr. Dawson on the internet. Even though I am out of the state I called him for advice. Every time I spoke with him he was polite and extremely knowledgeable. He gave me frank and polite answers to my questions and did not pull any punches. Mr. Dawson went so far as to speak with me on his cell phone after he left work. I spent ten years in retail sales management and I would have been proud to have Mr. Dawson as my employee. Because of your employee, I made a decision to purchase a Toyota vehicle (FJ Cruiser). Without his advice and open nature I most likely would have not made the purchase. If I was to live in Washington, anywhere in Washington, I would not hesitate to purchase from your dealership. I have lots of family in Washington and will be going out of my way to recommend your dealership to them.

With appreciation,

I am told that you are the manager at Toyota of Kirkland, and I wanted to write to you to tell you about a wonderful employee that you have.

My husband and I bought a new, 2009 Toyota Highlander from your dealership at the end of August, 2009. We were very pleased with Ian Southall, the salesman who helped us. Ian was truly a joy to work with!

My husband had heard good things about your business from several people, including his bus-buddy and several co-workers. And we had already had a horrible car-shopping experience at Chevy, so we decided to give T.O.K a try.

Right off the bat, our experience with your dealership was night-and-day-different from any other dealership! Ian Southall was the first person to greet us. He came out almost immediately to say hello, but there was something very different about him... He was very laid-back. We both liked that! (Especially after our horrid experience at Chevy only the day before.)

I was very up-front with Ian, and told him, (probably a little too defensively), that we were just looking; that I was not going to buy a car today; that while I planned to purchase fairly soon, I was not going to rush into anything.

Ian was simply wonderful! He was very easy-going and made both me and my husband feel welcome to take our time just looking around. He asked if we had any questions; he asked what kind of vehicles we had seen before; he asked what kind of features we were hoping to get in a new vehicle; he asked what kind of things disappointed us about our current vehicle; he asked how we planned to primarily use the new vehicle - as a commuter car? Or perhaps a family vehicle, etc.

Ian really LISTENED to all of our answers. He asked the right kind of questions to glean information about which kind of vehicle might be right for us. Ian showed us several different models, but right away, we narrowed our choices down to two: the Sequoia, and the Highlander.

And though we came back to your dealership several more times to look, (once, we even brought our luggage and kids with us, just to see if they would all fit!), Ian never pressured us. For me, that was HUGE. Right there, by not being pushy, Ian earned my trust. And when we had a question that he didn't know the answer to, rather than bluffing his way through, he was honest and admitted that he didn't know, and he went to find the answer for us. Again, that was huge! Really refreshing.

I probably drove Ian nuts, coming back again and again. He patiently let me test drive the Sequoia and the Highlander over and over again, over the course of several days. (I was really pining away for the Sequoia, but it would have been such a big stretch for our budget.) Never once, did Ian ever give the slightest indication that we were wasting his time with our indecisiveness. And he patiently pointed out the advantages to each vehicle that we were considering. Ian even called me at home a few times to ask if there were any other questions I might still have that would help me to make the right decision for our family. (And no, not once did any of his phone calls seem pushy! He was always so friendly and easy-going about the process.)

Eventually, after going over the numbers with my husband and making a pro-con list, we chose to buy the fully-loaded Highlander. (I still pine away for that beautiful Sequoia, but I just couldn't justify the final price tag, nor the cost of the gas to keep it fueled.)

And even after the sale was completed, Ian didn't just move on to the other "bait" - No, he has continued to follow-up with us via the phone and email, to make sure that we are still satisfied with our purchase. Not that's what I can excellent customer service!!

I am sorry to make this letter so very long. But I wanted you to know what a wonderful employee you have in Ian Southall! He really deserves a big raise and some kind of recognition.

It is because of Ian-and his easy-going manner-that we finally purchased our new vehicle from you, and not from another dealer. Ian Southall was truly a joy to work with, and he made the whole process of buying a new car actually a pleasant one! (Even the dreaded "negotiation" phase!)

I guarantee you that I will highly recommend Toyota of Kirkland - and especially Ian Southall - to all my friends and neighbors. Because of Ian Southall, you have earned a customer for life!

With Warmest Regards,

I was sitting in the customer lobby this morning, waiting for my car, when Gabriel came in to talk with the woman seated next to me. He was informing her that her car would be delayed somewhat and he offered her 3 options for dealing with it. She was so tiresome with her complaints about the delay and refusal to even consider the options that I--usually very patient myself--was ready to jump down her throat! However, Gabriel remained throughout (about 10 minutes I would say) very calm and polite with her until she finally agreed to one of the options.

I was for many years a trainer in conflict mgmt. and was very impressed with his skills and composure!

Thanks for your good service!

Regards,

Just a quick note to bring to your attention the terrific experience I had having my car serviced (35K) this week - all thanks to Sean Morris. Despite it being pretty busy when I arrived, Sean greeted me cheerfully and processed my car very quickly. I was in and out in the time period as promised - and Sean even offered to have my car washed (it looked great afterwards). My experiences at your dealership are always good but Sean's demeanor and professionalism really stood out and I just wanted you to know! It's important to acknowledge this level of service these days - with customer care too often going the way of - well, the sub-prime mortgage J.

You've got a great Services Manager there...

Regards,

I want you to know how impressive I think your customer service is. What a great experience, I am so glad that I bought my car with Toyota of Kirkland. You guys are extremely friendly, resourceful and courteous.

It is not often that I go out of my to give a compliment, but it is very well deserving. You and your team are great, I deeply appreciate the great customer service.

Thank you

I visited your store only to see and know about the cars, but ended up going out with Corolla S at a great price.

This was all possible because of Paria, who was very helpful, polite while selling the car to me in spite of my terrible negotiations which no sales person could think of.

Her patience with me and the care, a sales person should be responsible for made me make a decision of buying car.

This simple Thanks message would not reward the benefit I get buying car from your dealership.

I am enjoying my car and continue to have association with you for rest of my needs.

Thank you

Every time I get in that thing and it's dark and rainy out I just feel so warm and safe driving that car! I lovveee the whole sitting up higher, beefy tires and some muscle under my feet.

Jason, I can't thank you enough for approving of my having the car. (I probably already told you that, but unless I write you these notes you'd have no idea what it meant to me). I even paid my lease payment 8 days early, I'm so happy to have the car.

As corny as it sounds, I literally thank God every day also for the car. I just had to pass this on to you.. because you two are not in the car riding along with me daily.

Thank you from the heart

I would like to this opportunity to commend Doren Sprague and Darren Hendrickson for their exemplary level of customer service.

I have had my 2000 Camry maintained at Toyota of Kirkland, initially, because I lived on the eastside. I have since moved to the Madison Valley area, below First Hill in Seattle. Although it is much further and it is necessary to cross the 520 bridge, I have been so pleased with the courteous and efficient level of professionalism by your colleagues.

I rate them outstanding A+ in all areas of customer service.

I hope that they may be given the recognition among their peers, as they deserve.

Thank you again for the outstanding customer service I have received from Toyota of Kirkland.

The dealership rates the highest level of customer service for the year.

I wanted to thank you personally for the extraordinary service I have received from your dealership! Everyone who we have had the privilege of working with has been outstandingly thoughtful and enjoyable!

We loved Paria from the first time we met her when we began our search for the perfect Highlander over a year ago... she is considerate and professional and, as is evident from our eventual purchase, extremely persistent! I finally came in and bought the car myself so my husband would stop coming by for "test drives" with this gorgeous woman! (Great selling tactic.) Today I had to come back in to get a quick service on the Highlander.. and she offered me her own car if I wanted to run some errands... but why would I leave... you guys are too good to me!)

Jocelyn took us on a test ride one time when Paria was out and was so fun and personable and not-Salesy about sales... which we love!

I called to come in to test drive while my Sienna was being serviced. Paria wasn't in so Sasha picked me up at the main lot and drove me down to Used. Then, because my daughter had just come home from school, he took us through a drive through on our test drive to get a bite to eat, all while we waited for our Sienna to be serviced! It doesn't get any sweeter than that!

Ronny K. saw a part that was missing from the used Highlander we purchased. He took the initiative without anyone mentioning it and went out of his way to find the part and find us even though we had moved on to the other lot!

Stewart was awesome in finance... probably everyone who has been through the process of buying from a dealership would agree... this isn't always the most fun part. But I can honestly say... Stewart was the BEST! This is the first time I have enjoyed the finance process! He is awesome please give him a raise!

Raad finished up when Stewart went to the wedding... He was equally personable and professional... not an easy to find combination... Raad definitely deserves a raise as well or at least a new TOK jacket (which is just as valuable)!

Now to frost the cake: You Mr. Roes are amazingly engaging and hospitable to your buyers! It is obvious, in meeting you, that you have set the tone that permeates your dealership. Your people are extraordinary because you have given them an exceptional example to follow. (Thank you for setting me up with my own official TOK ensemble.) I feel like I am now a proud part of your TOK team. I will brag you up and down when anyone asks what in the world "TOK" stands for.

Thank you all for making this an unforgetable buying process. We enjoyed it as much as we enjoy our beautiful Highlander and all the gas we are saving!

Please be blessed as you have blessed us so very much!

Hope this note finds all well at the Toyota of Kirkland. We own 2 Toyotas (Sienna & Corolla) and have been coming to Toyota of Kirkland for service ever since we moved to WA a couple of years ago. We also have two sons who are huge Car fans, like many boys. But one of our sons is especially fond of Toyotas, namely RAV4.

Last Monday (8/11) while waiting for service on our Sienna, we walked in to the showroom for our 11 year old's "Toyota Fix". He LOVES everything about Toyota's and has been collecting Toyota model cars, parts and posters & T-Shirts ever since he was a little boy. For two years we've been trying to rent a RAV4 as a treat for a special occasion for him, and of course Toyota RAV4's are not available on any rental fleet.

As we walked in to the showroom, we were greeted by a very kind and thoughtful person. Mr. Wayne Van Dine greeted us and asked if we had been helped, I explained it was our son's birthday and he LOVES RAV4's and wondered if it were possible to go for a test drive in one. I fully expected that it would not be possible ... but to our amazement and delight, Mr. Van Dine took us for a test drive.

He was an exemplary in his customer relations and service. I have raved about him to all our families and friends who are all most impressed by Mr. Van Dine's act of kindness. I know that if any of us are ever in the market for a Toyota, we WILL go to Toyota of Kirkland,

Shayan, our little man got his ultimate birthday present and I videotaped him in the RAV4. Since then he's watched his ride in the RAV 4 at least 10 times with glee. Mr. Van Dine also gave him a very generous gift, a Toyota Cap (which he will cherish) and balloons for his birthday.

On a personal note, Mr. Van Dine reminded us that there is kindness, compassion & generosity here in the Northwest and there are angels among us and we will never forget that.

On July 1 around 4:30 my 02 Camry Solara had a completely dead battery...by the time I got it over to TOK after a jump start it was close to closing time.

Maybe it was the look of desperation in my eyes, but William jumped right in and solved the problem together with you...I think you somehow sourced a battery out of parts after they were closed and had it installed in lickety split time and I was down the road motors.

I am very proud of your service and great attitude, and like anybody else, you wanted to go home, it was late. Please thank the Tech who hung in there to install it as well.

Gentleman, you saved my bacon! Rest assured I will give my regards to both of you when I receive my survey and make my next purchasing decision.

You're the best!

I did purchase the Corolla S from your dealership last night. And I must say it was the most pleasurable experience in my car-buying history. Please thank Wayne V. and Brian (sales manager?) for me.

Aaron Kesseler made it a great experience. Quick responses, straightforward negotiations, made the process go smooth, and in addition also explained all the vehicle features well.

Though CJ Singh was involved only for a little while, and most dealings were with Aaron, CJ treated us good too.

Thanks

I would like to bring it to ur notice and attention i have received good customer service from Toyota of Kirkland pre-owned vehicles dept. I was there on Wednesday to look out for 4runners and i happen to come across one and the experience of buying it with the sales person PARIA Z. was really nice.

She understood my approach of earlier experiences of buying cars and then she walked me through as to how convenient and easy it is and she knew what she was talking about. I am very much satisfied by the deal that i got on my 4runner and i would like to send some of my colleagues and friends who are up for buying cars in this economy. She not only had the answers to HOW and WHAT but she could easily get my attention to the WHY part also. I consider my self a tough negotiator when it comes to price and all, but let me tell u some thing, she did not loose ground also. She was as tough as i was getting and she negotiated the right deal and made it look reasonable.

The dealership has the right vehicles for the right prices. I mean i have surveyed all the dealerships and no one comes any close or any better to the standards u guys have maintained.

My experience with Alex Slassi the Finance Manager was also very amazing. Though the paper work looked tedious and too many signatures were required from my side, it went through smoothly.

I know there are a very few or even hand full of orgnisations out there who treat and respect customers well and deal with them in a just manner. I am sure u guys are one among that list. This is only my preliminary response from a day's worth of dealing. I am sure down the line i shall have more to respond to in good terms when i bring my SUV for servicing and maintenance check ups.

Regards

Our experience with TOK was the best "car buying experience" we have had.

From our first phone contact with Aaron Kesseler, to our actual purchasing process with Eric Lovely and the final contract singing with Stuart Turck.

We were treated with respect by every one that we came in contact with and at no point did we feel pressured to do something that we didn't want to. We came in knowing what my husband wanted and you had the product and it was in the color we were looking for. We were given the time to make the decision to buy and we feel we received a fair deal on our purchase.

Your staff that we dealt with have the most important qualities when it comes to customer service. They make you feel as if you as customers are of value, that you disserve respect, an honest answer to your questions and their valuable time. They went above and beyon in every area of our contact with them and are excellent at what they do.

Yesterday I had the pleasure of purchasing a car from Toyota of Kirkland.

This is the 6th car I have purchased in my long life and the best experience of them all. TofK was the 4th and last dealer for this latest car search. If I or any of my friends or family are car shopping in the future you can count on Toyota of Kirkland being our first and only stop.

Everyone that was part of the journey was helpful and seemed to enjoy their role in the car buying process.

But what especially made this experience enjoyable was the expertise of Martin Ciucci. I was treated with respect and understanding during the whole process. Martin helped narrow down what I wanted and creatively made it work.

I appreciated the education I got along the way (lease vrs. purchase; car features etc). He was genuine and patient-not a small feat since we worked together most of the day.

If you had any part in hiring Mr. Ciucci you deserve kudos. If he were my employee I would be sure he was being compensated well so he sticks around!

I would have written this sooner but I was having fun driving my new car.

We were in yesterday and bought a RAV4 from Angela. I wanted to pass on to you and let you know she did a wonderful job. Very friendly, professional and a joy to work with. We also became crunched for time, we had a dinner engagement at 5:00, and the finance guys were very busy. Stewart got us in and out of financing in record time. He did a great job of going over everything and we were out of there and made it go our engagement only 5 minutes late. Pretty impressive since we left the dealership at 4:30 got our son some dinner at Bugermaster, fed the dogs, changed clothes and got to Main Street Bellevue by 5:05... I want to thank all involved in doing such a good job. This is our 4th Toyota but first one from you and so far we are impressed. Please pass this along to those involved.

Thanks again

We made it home just fine and Jeff stayed warm the entire way! He is still in shock about owning a new truck. I'm glad I contacted Toyota of Kirkland. We really hit it off with Dan. He was fun to work with. He was knowledgable and knows how to make a deal. :)

Alex was able to answer our questions to our satisfaction and worked hard to get us into the best loan for us.

Of course the best part was not leaving today before meeting you in person, Curt. We look forward to doing the "report card" on our purchasing experience today. See you at the next customer dinner.

I bought a truck from TOK on Thursday. My third Toyota. I could not tell you who sold me the first two. David really did do what needed to be done. Without whining or question. This time the truck was difficult to find (apparently) because several dealers tried to cause me to blow smoke rings.

I can't say enough good things about David Bradley. Straight forward.Honest.No nonsense. Everything That I hope that I was in making this deal.

I am telling everyone that I know. I could not be more pleased. It's a drive but, TOK is my dealer. Because of David Bradley. \

Thanks

Last Friday evening my wife Gail and I decided to head over to the dealership "just to look around". "We are not buying a car tonight", she said adamantly. She was right, kind of; we ended up buying two.

A little history: about a month ago, my Gail came in to look at a hybrid vehicle. She worked with Larry Stiltz, and ended up buying the Camry Hybrid. I have never seen her this happy about a new car. The other piece worth mentioning was her experience. Larry was helpful, informative, knowledgeable, unassuming and patient. She not only raved about the car, but also about the helpful salesman who helped her in her decision making.

So, when we decided last week to just "look around", we were fortunate to find Larry available. Once again, he knew his stuff, answered our questions and made us feel entirely comfortable with our decisions.

We are now the proud owners of a new Camry Hybrid, Scion TC and a Rav 4. And frankly, I don't know which one I like better. They are all wonderful. (But you probably know that.)

The main purpose of this email is really to compliment Larry, whose helpfulness and knowledge provided for an excellent experience. In addition, you should take great pride and comfort in knowing that you have an excellent employee whose knowledge, initiative and professionalism represent you and Toyota quite well.

Thank you for your follow up email. I absolutely LOVE my Toyota Camry Hybrid and David and Paul were the BEST in sales and support. Gary is the BEST in support and teaching. I can't tell you how many people stop me and ask about my wonderful car and I love to sing Toyota of Kirkland praises. I am now a loyal Toyota customer and will never buy another car but Toyota.

Thanks

Thanks for the follow up. My husband loves to brag about his great gas mileage with his hybrid. I'm almost thinking about trading in my Lexus for a hybrid. ;-) You guys have been great to deal with. I'm glad that we got the deal done so efficiently. I didn't think I was going to drive home with the new car that very same night. I'm sure I'll be calling on you guys soon.

It's so funny you just emailed...I was in the process of sending an email to Jim Roes, but I'll send it to you instead!

I just wanted to drop a note and let you know that I had a wonderful experience buying my new Rav4 from your dealership last week. Mike Young contacted me about my interest in a new vehicle. I was at the very beginning of looking at getting a new car-yours was the first dealership I visited and the first new cars I test-drove-and I walked out of your dealership on Friday as a new Toyota owner! I wasn't even expecting to buy a car that day, and yet I didn't feel pressured or uncomfortable during the process. Mike was so nice and friendly-not at ALL the typical "sleazy car salesman" type; I felt like I was buying a car from a favorite uncle. He didn't even try to show me the vanity mirror, and as a woman I really appreciated being taken seriously as a car buyer who was interested in the mechanics and features of the investment I was making.

Your finance manager-Alex-was also wonderful. Again, I didn't feel pressured and yet I walked out of there with a new car that very day! He was informative and helpful, and helped me to understand the process and my finance options. I didn't feel embarrassed about my somewhat-less-than-perfect credit, and felt that Alex was going to do everything he could to help me get a great rate on my new car.

Your team is excellent, and I would recommend the Toyota of Kirkland dealership to anyone I know who is looking for a new car or truck. I had a wonderful experience, and I look forward to attending some of the new owner groups. :)

Thanks again for a great experience! You have a wonderful team, and I look forward to getting to know some of you as I enjoy my new wheels!

I recently had the opportunity to purchase a new car from your dealership. David Bradley was my sales person and Tony was whom I dealt with in finance and I was introduced to Dan (head of sales) who made sure his staff had taken care of me in a professional manner.

Metaphorically let me put it this way. It was like going to a great restaurant for dinner. I was allowed to go over the menu without having the waiter stand over my shoulder constantly. When I was ready, David took the order, explained the options, took me for a drive and delivered on time. When the bill came Tony thoroughly explained each item on the bill and made sure I was satisfied. I felt like I had eaten a great meal with outstanding service at a fair price.

Now here's the problem. I now find myself leaving work earlier than normal just to drive the car! I hope you understand that if I get caught I may need your assistance in helping me explain my curious behavior to the boss.

Going forward I will make sure that your dealership is at the top of my discussions when people ask about buying a new or used car.

Buying a car is like having teeth pulled for Sean and I, we absolutely loathe it because of pushy antics with dog and pony shows.

We would like to give the highest commendation for the exemplary and excellent customer service without pressure but more professionalism from our sales person and finance person we received yesterday.

If it wasn't for those two gentlemen treating us as they did we would of definitely gone somewhere else. Because of it we will refer many to your dealership.

Our experience with Toyota of Kirkland was one of the best car purchases we have ever had.

Everyone on the team was very friendly and pleasant to deal with, especially Larry, CJ, and Vanessa. Larry and CJ bent over backwards to find us the Camry Hybrid in a different color, CJ was on the phone for over an hour looking and never gave up. We finally decided on the black one that was on your showrooms floor.

Besides the fact that the car is smarter than I am we love the car.

Thanks again for all your help

Thanks for your assistance with my 94 Camry Used Car Inspection. Your evaluation and opinion were highly respected. I was lucky enough to get my own 94 fixed at Bob Bridge. It was only a burned out ignition coil and spark plug. At 270,000 miles I will continue going until it quits again. I am very impressed with your service and attentive staff. Even though I live in Renton, I will also keep you in my "new car" future.

Thanks again for your help and the gracious amount of time you allowed me.

I was recently fortunate enough to enjoy purchasing a car from your dealership. It was honestly the best experience I have ever had buying an automobile! I contacted Curt Wyatt who responded immediately and instantly made me feel good about my enquiry. He got me connected to Chris, the Scion expert, who was an absolute pleasure to work with while making me feel comfortable and confident. My purchase of a brand new silver Scion xB was made painlessly complete with the amazing help of Raad in finance. These guys were an incredible help and got me exactly what I wanted! Huge thanks!

Thanks